FAQ

Concierge will expertly and proactively provide services to seamlessly manage and organize their client’s personal life. They also assist with the tasks, chores and errands of day-to-day life, from shopping, laundry, booking appointments, meetings and reservations, administrative tasks, arranging travel and transportation, to home management services and research as well as event planning, child care services, and many other services.

When you fill out one of our request form our concierge team then review it and call you back just to confirm all the details.

We use our own experience, verified local professionals and our extensive connections to complete your request/task

 

You pay for our time to complete the request and for most of the tasks as their completed by us, plus invoices from third parties (example massage therapist, private Chef, Yoga teacher, or reasonable expenses required to complete the task)

Before commencing we will present you with the cost of the third arties their portfolios so you can make decision according to your budget and preferences.

We take the time to get to know you so we can become experts in acting on your behalf. We will ask lot’s of questions to have all the little details so we can support you with a service or create a package that best suits you and your family.

What are the purchasing options available for your services?

We provide flexible options and packages based on your criteria and needs. We customize our services and tailor our options and plans so that it works for you. You can even mix n’ match services to get the coverage you need. There are a variety of purchasing options from which to choose, including:

  • hourly services
  • packages
  • monthly plans
  • customized options and service plans that suit your needs

It depends on the context of the role, the scope of work required, and the nature of the service requests. We offer flexible options for purchasing our services, including hourly rates, à la carte services, and comprehensive concierge packages, and plans. Once you choose the service that interests you and decide on the level of support you need, we will customize our services accordingly to create an option or package that best meets your needs, and then you can book our services based on the option that works best for you.

We can customize our program and packaging options so they are specifically tailored to meet your needs, pain points, challenges, priorities and preferences. You can mix n’ match the services you need. Our goal is to provide flexible, customizable options and services that best meet your needs.

No, they are not included. The cost of purchases such as products, merchandise, items, materials, goods and services, or any other related expenses or charges or applicable taxes incurred while executing service requests on behalf of the client are the responsibility of the client, and they are to be pre-paid in full by the client. Third-party services and expenses are also extra and paid by the client.

Here’s what happens after you have booked a service request with us:

  • The client will be sent a quotation, contract/service agreement for their review and approval via email.
  • Upon approval of the quotation and service agreement, we can schedule and initiate work on the client’s request.
  • Once the service and/or work request is completed, we will send the client an invoice for payment. This may vary depending on the terms and conditions of the service agreement. Please note that some services must be pre-paid.
  • If the client has purchased a pre-paid program, package, or plan, we will issue regular statements that provide your current balance on your account. For clients enrolled in a monthly or annual program, package or plan, we will issue an invoice prior to the start of each month. Our monthly packages and plans are set up on a monthly billing cycle starting on the first of each month, and they automatically renew from month to month.

Payment is due immediately upon receipt of invoice for the services rendered. 

Packages and plans are pre-paid in full. Monthly or annual packages or plans are set up on a monthly billing cycle.

Payment for purchases, products, items, merchandise, materials, goods and services, and any other expenses, charges or taxes incurred on the client’s behalf in order to perform the work or service requested is the responsibility of the client and they must be pre-paid in full.

Deposits may be required for certain services such as event planning or production services or other services, or by any service that involves a third-party vendor, supplier, contractor, sub-contractor and/or any other type of service provider. Deposits and subsequent payments to the vendor/supplier/contractor are the responsibility of the client and must be paid in full by the client as per the vendor’s contract terms and conditions.

We accept bank bank transfer and cash unless otherwise indicated by us.

We maintain a flexible schedule in order to be readily available to serve our clients. Emergencies can arise and life happens. If you have a request outside of our standard business hours, then you may reach us by phone/text at 0487774551 or email us at Karolina.events@gmail.com We frequently monitor requests and we will respond to you as quickly as possible.

Our business office hours are:

Monday to Saturday: 9:00 AM to 5:30 PM

Sunday:  Closed

Ideally, we prefer to be given 48 hours notice for service requests. We will do our absolute best to accommodate urgent or last-minute requests, or requests that fall outside of our standard business hours as well as requests beyond our service area.

Any services or work performed outside of our regular business office hours, such as evenings, overnights, weekends, bank holidays will incur a surcharge or additional fee

Byron Bay Shire, Lennox Head , Balina, and beyond. We are more than happy to do our best to accommodate clients outside of our current service area.

Yes, of course! We will make every effort to accommodate your requests, with the proviso that they are ethical, legal, and safe. Contact us and let us know how we can best serve you. As always, we will do our utmost to find a way to make it happen.

We bill at a minimum one-hour charge and then in 15-minute increments thereafter. For more information, please refer to our Terms and Conditions.